DutchNews.nl,
Wednesday 20 March 2013
The Dutch
consumer authority Consumentenautoriteit has fined budget airline Ryanair
€370,000 for breaking European airline rules on online ticket sales.
The Irish
firm had failed to mention inclusive ticket prices on its website, consumers
were unable to check their details to correct mistakes during the booking
process, there was no email address for direct contact and the company’s
customer service staff only speak English, which is not mentioned on the Dutch
language website.
The
authority said the site has now been adapted to include full ticket prices
since summer 2012. In addition, the website mentions that the customer service
department operates in English.
But Ryanair
will face further fines of €240,000 each if it does not resolve the other two issues
within three months, a spokeswoman told Nos.
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